Microsoft Dynamics 365 Customer Service empowers your business to deliver exceptional customer service. By deeply understanding your customers, you can personalize each interaction, boost agent productivity, and cultivate lasting customer relationships.

Depending on your support organization's needs, you can choose from a variety of app experiences. Customer data is stored in a shared data service, enabling you to work with and understand your customers across all your apps.

Robust Issue Management and Omnichannel Approach

The customer service solution offers robust issue management capabilities. It allows you to meet customers where they need help, through an omnichannel approach that enables creating cases from web, phone, social media, live chat, and chatbots. The Customer Service Workspace app provides support staff with a single interface to manage all customer interactions.

Centralized Knowledge Base

The Dynamics 365 knowledge base serves as a centralized source of truth for support information. With just a few clicks, agents can email relevant knowledge base articles to customers. The knowledge base can be configured using Power Apps Portals, allowing users to log in and browse the content.

To continuously improve the knowledge base and increase case deflection and first-touch resolutions, the solution captures user and customer feedback via a simple thumbs up/down rating system.

Get Expert Assistance from Bizzmics

Bizzmics offers expert assistance in implementing Dynamics 365 Customer Service, ensuring your team gets the most out of the platform and enhances your customer support operations.